Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

Returns

All returns must be postmarked within thirty (30) days of purchase date. All returned items must include proof of purchase.

Return Process

To return an item, please email customer service at customerservice@prodesignhair.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and Proof of Purchase and item, then mail your return to the following address:

ProDesign International
Attn: Returns
RMA#
2221 Sturgis Road, Unit F
Oxnard CA, 93030

Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

Exceptions

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Questions

If you have any questions concerning our return policy, please contact us at:

805-988-7828

customerservice@prodesignhair.com